Study of the perspectives of health professionals and users of immigrants on primary care services and health promotion in the Hospital Doctor Peset Department of Valencia
Manuela Alcaraz Quevedo, Felipe Hurtado Murillo, Pilar López Sánchez, Luis José García Moreno, Inmaculada Pereiro Belenguer, Antonio Monrabal Sanz, Salvador Cuadra Ortí, Francisca Soler Alberich, Juana Cantero Llorca

SUMMARY

Objetive: To know the perception, attitude and needs of primary care centers and Sexual and Reproductive Health on services to the immigrant population and the immigrants view users on the services received.

Design: Multicenter cross-sectional study.

Emplacement: Four urban health centers of Valencia and four rural health centers, hospital belonging to the Department Peset Doctor of Valencia.

Participants: The professionals of the eight health centers and migrant service users of primary care and sexual and reproductive health, belonging to different groups of immigrants.

Main measurements: Using two selfadministered questionnaire was assessed in the health professions, both the difficulties they perceive in serving the immigrant population and the improvement proposals, such as general attitudes towards immigration. The information on immigrants was obtained through the focus group technique..

Results: There is full agreement among health professionals focus on the difficulties of the immigrant population from the existence of barriers such as language (77.3%), followed by these queries consume more time (74%). In the different population groups have been observed differences in the concept of health, however, there is more overlap in the assessment of the health system in Valencia.

Conclusions: You can not generalize to the immigrant population, since according to the origin of its concept of health and their perception of the health system is different. Professionals have more difficulties in health care to the immigrant population and xenophobic attitudes are not appreciated.

KEY WORDS

Immigrants, primary health care, health promotion.